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Location: Long Island–Queens
Pay: $22.81 – $24.50 per hour
Hours: Full-time (35 hours/week)
Apply: Apply on Employer Site

About Safe Horizon

Safe Horizon is a leading nonprofit that operates Domestic Violence (DV) Shelter Programs, offering safe and confidential spaces for DV survivors and their children. These programs are grounded in empathy, respect, and a trauma-informed, client-centered approach to healing.

Role Overview

As a Client Services Specialist, you’ll play a crucial part in supporting individuals and families affected by domestic violence. You’ll handle crisis intervention, assist with shelter intakes, distribute resources, and support clients through their recovery journey.

Key Responsibilities

• Client Support & Intake
  • Conduct emergency shelter intakes across multiple sites.
  • Assess safety needs and create risk management plans.
  • Respond using non-judgmental, trauma-informed communication.
• Crisis & Conflict Intervention
  • Provide de-escalation and mediation when needed.
  • Offer crisis intervention for residents and their families.
• Casework & Documentation
  • Record activity logs and case management notes promptly.
  • Refer clients to necessary services and support systems.
• Facility & Program Support
  • Conduct health and safety checks.
  • Distribute supplies and donations.
  • Assist with apartment prep, cleaning, and discharge processes.
• Community Engagement
  • Plan social activities and attend special events.
  • Join donor tours and participate in client celebrations.
• Other Duties
  • Provide childcare during client sessions when needed.
  • Escort clients to important appointments.
  • Support in emergency protocols (e.g., fire safety).

Qualifications & Certifications

• Education: High School Diploma or GED (required)
• Experience: 2+ years of relevant experience preferred
• Skills: Basic computer skills, crisis management, and communication

Certifications to obtain within 3 months (depending on shelter type):

• FDNY F07 & S95 or F80 Fire Safety
• Pediatric CPR/First Aid
• NYS Security Guard License

Preferred Skills/Experience

• Discharge planning
• Crisis intervention
• Alternative dispute resolution
• Trauma-informed care

Benefits

• Paid Vacation & Sick Leave
• Holidays
• Medical, Dental & Vision Insurance
• 403(b) Retirement Plan
• Company Life Insurance
• FSA for Medical/Dependent Care
• Tuition Assistance
• Commuter & Gym Benefits
• Parental Leave
• Access to Employee Learning Center

Other Notes

• Safe Horizon supports AmeriCorps, Peace Corps, and national service alumni.
• Reasonable accommodations are available for qualified candidates with disabilities.
• Some remote work tools may need to be self-provided. The organization will support on a case-by-case basis.

EEOC Statement & Rights:
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Interested in making a difference?
Apply today and be part of a mission-driven organization committed to healing and hope.- Application link