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Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Overview of Position:

Ensuring an outstanding and consistent customer experience, the Customer Service Specialist acts as a main link between the business and its clients. Building long-term connections, answering questions with compassion and efficiency, and professionally and with care representing the brand define this function. Strong communication abilities combined with a solutions-oriented approach will make the perfect candidate to assist customer happiness and loyalty.

Job Responsibilities:

• Client Involvement and Relationship Management
• For phone, email, chat, or social media client contacts, present as the main point of contact.
• Actively listening and offering careful, concise, and timely responses will help you build great customer connections.
• Every consumer contact should help to build a good brand experience.
• Resolving Problems and Providing Support
• Identify problems and provide accurate, methodical support to address client complaints.
• escalate difficult or unsolved issues to clearly urgent internal teams.
• Follow up to guarantee happiness and preserve an ongoing feedback loop.
• Client Understanding and Documentation
• Accurately document all client communications, comments, and concerns using CRM systems.
• Maintaining current customer profiles and resolution logs will help to promote continuity and development.
• Get and distribute often occurring problems or comments to help with service and product improvements.
• Service & Product Knowledge
• Keep a strong awareness of business policies, goods, services, and changes.
• Using product knowledge, inform consumers and suggest suitable goods or services.
• Provide actively comments to support and product teams to raise the customer experience.
• Client Loyalty & Retention
• Find chances to keep clients by means of proactive services and customized solutions.
• Highlight pertinent offers and initiatives fit for consumer needs and interests.
• Every contact should help to build credibility and trust thereby promoting recommendations and repeat business.
• Interactive Cooperation Across Multiple Fields
• Closely coordinate operations, technical support, sales, and customer resolutions to guarantee flawless results.
• Attend team meetings, feedback conferences, and training courses to keep the quality of services always better.

Position: Full-Time/Part-Time Customer Relations Specialist
Location: Far-off
Salary: $42,000 - $47,000 annually.

Qualifications:

• Required is a high school diploma or equivalent.
• Excellent interpersonal skills and communication.
• Demonstrated capacity to handle private or sensitive data.
• meticulous with great organizing and multitasking capacity.
• proficient in Microsoft Office (Excel, Word, PowerPoint); knowledge of CRM or HRIS systems is a bonus.
• Interest in change management, support activities, and customer involvement.
• Capacity to flourish in an accelerating and changing surroundings.

Benefits:

• actual knowledge gained in a dynamic customer service context.
• Understanding of consumer loyalty policies and retention best practices.
• Professional growth under direction from seasoned customer service leaders.
• Development prospects in support leadership, account management, or customer relations.
• Respectful and innovative corporate culture developed on these values.

Main Values We Search For:

• Integrity: Maintaining great moral standards in every client contact.
• Being a consistent and honest friend to our clients makes one trustworthy.
• Mastery: Regularly producing your best work.
• Responsibility - Owning your results and obligations.
• Respect and dignity - appreciating every person and interaction.
• Fun and teamwork help to create a cooperative workplace.
• Innovation is bringing ideas that enhance our client service.
• Gratitude and humility help one to value every client and opportunity.

Statement on affirmative action:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Application Link: Click Here